What parts are included under warranty?
The warranty covers all Viper Performance branded universal silicone hoses purchased via Viper Performance's website, dealer or re-seller after the 1st of Sept 2013. There is no warranty on parts purchased prior to 1st sept 2013.
Warranty is either lifetime or limited to 3 years (see details)
What parts are NOT included under the lifetime warranty?
Our lifetime warranty is only on universal standard specification Silicone hoses, therefore Aluminium pipes, Hose clamps, Fuel Fittings, and other product such as tools and accessories are excluded, Also OAT grade silicone and Fluoro lined hoses are not Lifetime.
Custom Silicone Hoses made by Viper Performance that feature your custom branding, or made plain with no branding are warranted for 3 years.
OAT grade hoses, and Fluoro lined hoses are warranted for 3 years.
Fuel Filler hoses and Fuel Filler ducting is warranted for 3 years
Viper Performance cannot warranty its product if the product purchased by the customer is of incorrect or unsuitable specification for the customer's intended use and application.
It is the customer's responsibility to correctly specify the product or to consult with Viper Performance about material choices, and order the correct sizes, shapes and grades for the intended application.
Viper Performance Silicone hoses are manufactured to a quality and standard to operate to the temperatures and burst pressures detailed on Viper Performance's technical pages of the website.
Viper Performance cannot be held responsible for a dealer / re-seller incorrectly informing or advising the purchaser on suitable grades.
Warranty claim procedure:
Customers are required to inspect the goods prior to fitting, should the goods be unsatisfactory, the goods must not be used or fitted. The returns policy is detailed on Viper Performance's terms and conditions of sale.
Goods returned to Viper under warranty must be posted to Viper Performance directly and not its re-sellers or dealers.
All warranty claims must include a copy of the original Viper Performance sales invoice, or dealer / re-seller invoice, and the part claimed against warranty for inspection. You must include your contact details. Warranty claims will be void without proof of purchase and faulty part to inspect.
Warranty returns must be shipped to Viper Performance with tracking at the cost of the purchaser. Viper Performance will cover the costs of carriage for the replacement items should the warranty claim be validated.
Viper performance will inspect returned goods, a decision will be made within 3 to 5 days according to our testing and inspection criteria.
Should the product be deemed to be of working condition and fit for purpose, Viper Performance will void
the claim. A replacement product will not be offered. No cash alternative can be claimed for. In such a case Viper Performance will inform the purchaser. The purchaser will need to cover the cost of shipping the item back.
Viper Performance will hold parts which fails the warranty claim for a maximum of 90 days. The parts will be destroyed without notification to the purchaser should the purchaser have not paid adequate or sufficient return carriage or made suitable arrangements for collection of goods rejected, or if no further communication is received.
Viper Performance will replace the faulty goods claimed for which have been inspected and approved for a warranty claim. Such goods will be replaced either from stock if available or built to order according to stock or lead times.
Discontinued items cannot be replaced.
Viper Performance cannot be held responsible for time penalties, direct or indirect costs involved to the purchaser with lead times for producing replacement parts or for the failure of the part.
Replacement parts will be of the same size, specification and dimension as originally ordered if this part is still in production. (colours may vary)
No cash alternative or further compensations will be offered by Viper Performance in any way.
The goods replaced may be of a slightly different look and aspect to the original part as Viper Performance may change, its designs, colour tones, logos, and specifications over time.
Viper Performance will not honour warranty nor replace goods which have developed a fault due to incorrect choice of specification by the purchaser, for example such as ordering Polyester hoses when Flurosilicone lined,
or Nomex reinforcements should have originally be specified, or when aggressive coolants prematurely shorten the life expectancy of a hose.
Warranty Exclusions:
The warranty is not transferable, the parts guaranteed are only for the use of the original purchaser, or end user, once the parts are fitted, the warranty will be void if the parts are used for applications other than the original intended use, engine or vehicle, the use of incorrect or unsuitable clamps, or clamps that are incorrectly tightened.
The warranty will be void if the parts show evidence of being incorrectly fitted, tampered with, too tight or too loose for the intended use (purchaser has bought the incorrect size and tried to fit this).
Incorrect shape or diameter purchased which has stressed the hose during use and created weak points as a result.
Warranty will not be honoured if the grade of reinforcement, or flurosilicone liner is incorrectly specified by the purchaser.
For cooling systems using waterless coolant systems or aggressive OAT, our standard hoses will not be suitable, warranty will be void.
Hoses that are custom made to OAT grade are warranted for 3 years.
Waterless coolant systems must have correct grade OAT resistant hoses.
Viper Performance will test and analyse the returned part and reject warranty claims to any parts which show signs of failure due to heat excess, excessive oil vapours, fuel degradation, due to incorrect use or incorrect specification choice.
Polyester reinforced hoses which are fitted too close to a hot turbo, manifold, excessive heat source or subject to excessive oil mist / vapour may fail (additional heat shielding is recommended).
Viper Performance cannot cover the warranty in this case.
Hoses which are used for applications and environments which are unsuitable or may degrade silicone cannot be covered by the warranty.
Discoloration of the surface pigmentation is normal over time as colours can alter with time, exposure to UV and Sunlight, chemicals, oil mist etc..
Hoses which are discolouring, softening or hardening due to excessive heat, exposure to chemicals, oil spray, general road dirt, chemicals which affect silicone, be replaced under warranty as long as the mechanical properties of the hose remain fit for purpose.
Viper Performance cannot warranty standard silicone hoses which may have perished due to aggressive unsuitable coolants.
Oils and oil mists can reduce the lifespan of a hose even if this is Fluoroslicone lined.
Hoses with a Fluoro Liner are warranted for up to 3 years.
Limitation of claims:
Viper Performance warranty does not include any compensation for any personal or third party costs or losses arising from the defective part.
By ordering a Viper Performance product the purchaser accepts Viper performance's terms and conditions of sale and warranty conditions.
